Frequently Asked Questions

Welcome to The Whole Food Guys, your go-to destination for high-quality whole foods, including nuts, dried fruits, seeds, pulses, and spices. We understand that you may have questions about our products, services, and policies. Below are some frequently asked questions to help you navigate your shopping experience with us:

1. What types of whole foods do you offer?

    2. Do you offer bulk purchasing options?

    • Yes, we offer bulk purchasing options for all of our products. Perfect for customers looking to stock up at home or business.

    3. What is the shelf life of your products?

    • The shelf life of our products varies depending on the item. However, we ensure that all products are freshly sourced and have good expiry dates. For specific product/expiry information please contact us.

    4. How do I store whole foods to maintain their freshness?

    • Our products are packed into resealable pouches that are fully recyclable. To maintain freshness store them in a cool, dry place away from direct sunlight.  

    5. What payment methods do you accept?

    • We accept a variety of payment methods, including major credit cards, debit cards, google pay and PayPal. We also offer secure checkout for your peace of mind.

    6. What is your shipping policy?

    • We offer an express 1 to 3 working day UK mainland delivery service on all orders. Shipping costs and delivery times may vary depending on your location. You can find detailed information about our shipping at checkout.

    8. Do you offer international shipping?

    • We don't offer an international shipping service at present. 

    9. Can I return or exchange products if I'm not satisfied?

    • We want you to be completely satisfied with your purchase. If you are not happy with a product, please contact our customer support team within 14 days of receiving your order for return or exchange instructions. Visit our Returns and Exchanges page for more details.

    10. How can I contact your customer support team? - You can reach our customer support team by emailing info@thewholefoodguys.co.uk or by filling out the contact form on our Contact Us page. We are here to assist you with any questions or concerns.

    11. Are your products allergen-free? - We provide allergen information on each product's description page. Please read the product details and labels carefully to identify any allergens.

    12. Are your packaging materials eco-friendly? - We are committed to sustainability. While we use eco-friendly packaging materials whenever possible, please note that some products may still come in traditional packaging due to supply constraints. We are continuously working to reduce our environmental footprint.

    13. How does your tree planting initiative work? - Our tree planting partnership with Ecologi, is simple. For every order we receive (no matter how big or small) a tree will be planted to help offset global carbon emissions. Find out more on our suitability page.

    If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team. We are dedicated to providing you with the best shopping experience possible. Thank you for choosing The Whole Food Guys.